Thursday, October 16, 2008

Amazon Free Delivery gets cheaper

This week saw Amazon drop the minimum spend to qualify for the Free Super Saver Delivery.

You now only have to spend £5 to qualify for the Super Saver option.

Previously you had to spend £15, well at least £14.97, to qualify for the free shipping for Amazon stocked products, which was quoted as being delivered 2-3 days after first post.

I have used this service for nearly all my Amazon purchases, and have been incredibly pleased with the service, some shipments have been delivered just as quick as standard First class, seeing some delivered 2 days after ordering.

I am not certain why Amazon have chosen to make this change, but I know one thing for certain, it is going to make a lot of people happy, and help bring them more business.


Whilst other sites, such as Play.com provide free shipping, I am of the mind that Amazon provide a wonderful aftersales service, second to none online, and one that few even provide on the high street.

A number of online sellers could learn a lot from Amazon, they take the time and effort to ensure their customers have an easy way to return goods, even paying for the shipping when the goods are faulty.
My recent purchase, which arrived dead, from Play.com a few months ago, ended up costing me £6 in shipping, when they only refunded just over £1 for shipping.

A similar product from Amazon which stopped working 2 days after delivery, was returned at no cost to me, and I received a full refund, and apology.

In this time of econmic worries for all of us, Amazon have made a small change that will help all of us as the Christmas shopping season approaches.

You can read the full details of the Super Saver service at http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=200039400

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1 comments:

Tyler Banfield said...

Thanks for the info, this is a good excuse to make an order from Amazon today ;)